Empower Every Interaction: Dynamics 365 for Customer Service
Dynamics 365 For Customer Service capabilities
| Provide self-service options | Elevate agent effectiveness |
Deliver proactive service |
Optimize service operations | Tailor customer engagements |
|---|---|---|---|---|
|
Activate virtual agents for modern self-service solutions |
Get a 360-degree view of your customer |
Help agents get answers faster |
Analyze comprehensive support insights |
Proactively fix device issues |
|
Give customers direct access to your knowledge base |
Help customers engage on their terms |
Multitask with ease |
Adapt quickly to real-time customer sentiment |
Enhance support with integrated IoT alerts |
|
Share knowledge through community portals |
Anticipate customer needs |
Strengthen cross-team collaboration |
Monitor success using unified KPIs |
Monitor device health index |
|
Free agents to handle more complex matters |
Automatically assign requests to the best-suited agent |
Act on customer feedback |
Understand agent behavior with knowledge-search insights |
Ensure devices fix effectiveness |
| Provide self-service options |
|---|
|
Activate virtual agents for modern self-service solutions |
|
Give customers direct access to your knowledge base |
|
Share knowledge through community portals |
|
Free agents to handle more complex matters |
| Elevate agent effectiveness |
|---|
|
Get a 360-degree view of your customer |
|
Help customers engage on their terms |
|
Anticipate customer needs |
|
Automatically assign requests to the best-suited agent |
|
Deliver proactive service |
|---|
|
Help agents get answers faster |
|
Multitask with ease |
|
Strengthen cross-team collaboration |
|
Act on customer feedback |
| Optimize service operations |
|---|
|
Analyze comprehensive support insights |
|
Adapt quickly to real-time customer sentiment |
|
Monitor success using unified KPIs |
|
Understand agent behavior with knowledge-search insights |
| Tailor customer engagements |
|---|
|
Proactively fix device issues |
|
Enhance support with integrated IoT alerts |
|
Monitor device health index |
|
Ensure devices fix effectiveness |
- Activate virtual agents for modern self-service solutions
- Give customers direct access to your knowledge base
- Share knowledge through community portals
- Free agents to handle more complex matters
- Get a 360-degree view of your customer
- Help customers engage on their terms
- Anticipate customer needs
- Automatically assign requests to the best-suited agent
- Help agents get answers faster
- Multitask with ease
- Strengthen cross-team collaboration
- Act on customer feedback
- Analyze comprehensive support insights
- Adapt quickly to real-time customer sentiment
- Monitor success using unified KPIs
- Understand agent behavior with knowledge-search insights
- Proactively fix device issues
- Enhance support with integrated IoT alerts
- Monitor device health index
- Ensure devices fix effectiveness
STRUGGLING WITH CUSTOMER SERVICE?
Customer service teams face a constant barrage of challenges. Here are some of the biggest headwinds you might be facing:
Fragmented Tech Stack
Your service operation is likely built on a patchwork of solutions acquired over time. These disconnected systems create data silos and inefficiency. Navigating this labyrinthine tech stack wastes agent time and frustrates customers seeking seamless service.
Scattered Customer Data
Customer information is scattered across isolated islands within your system. This forces agents to become data detectives, piecing together the full customer story from fragmented sources. It's a slow, error-prone process that hinders service quality.
Drowning in Tickets
Legacy systems buckle under the growing mountain of support requests. These outdated solutions simply can't keep up, leading to longer wait times and frustrated customers. Companies are forced to staff up just to maintain service levels, driving up costs without improving efficiency.
Frustrating, Inefficient, Systems
Existing solutions offer unreliable functionality and limited capabilities. Misrouted requests and poor insights hinder agents, making it impossible to deliver truly great customer experiences. Let's ditch the band-aids and build something better.
Ready to start with Dynamics 365 For Customer Service?
Get a personalized demo for your project.
ACHIEVE MORE WITH MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE
Boost ROI by 311%
Turn happy customers into loyal brand advocates and see a significant return on your investment.
Reduce Handling Time by 40%
Empower agents and automate tasks to resolve issues faster, improving customer satisfaction and agent productivity.
Resolve Issues on the First Call 20% More Often
Get it right the first time with AI-powered insights and a unified view of your customer.
Minimize Misroutes by 15%
Deliver seamless omnichannel support and ensure customers reach the right agent every time.
Complex integration & solutions
BOLDConnect
BOLDConnect is an end-to-end predictive maintenance solution that utilizes AI and smart sensors to improve productivity, reduce costs, and expand the equipment lifespan. BOLDConnect enables companies to remotely monitor the health and performance of their industrial equipment by connecting IoT devices with business procedures.
Behavioral CRM
Behavioral CRM is a connected system that enables sales and marketing to work together efficiently. The solution provides them with improved insights and efficient sales collaboration, thus empowering them to execute the sales strategy effectively. With tailored information, improved tracking, access to data, and time efficiency, the Behavioral CRM improves the overall sales and profitability of the company.
SUPERCHARGE CUSTOMER SERVICE WITH COPILOT IN DYNAMICS 365
Faster Responses, Happier Customers.
- Resolve issues in a flash: Eliminate information searches with Copilot’s on-demand knowledge and solutions.
- Personalize every touchpoint: Craft tailored responses leveraging past interactions, fostering stronger customer bonds.
- Boost agent efficiency: Free up agents for more strategic tasks by automating repetitive tasks like email drafting.
The result? A winning customer service experience for everyone.
Why Partner with AlphaBOLD for Microsoft Dynamics 365 Customer Service?
We’ve helped businesses of all sizes ditch outdated systems and streamline their service operations. Our industry expertise and proven track record ensure you get the right solutions for lasting success.
Ready to transform your customer service experience? Here’s how we can help:
- Modernize your infrastructure: Upgrade from clunky systems to a cloud-based solution built for efficiency.
- Optimize workflows: Automate repetitive tasks and create seamless processes for a smoother workflow.
- Empower your agents: Equip your team with AI-powered tools and a unified platform to deliver exceptional service.
Partner with AlphaBOLD and unlock the full potential of Dynamics 365 Customer Service.
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Microsoft Dynamics 365 Customer Service FAQ
Dynamics 365 Customer Service is a scalable solution that benefits businesses of all sizes. It’s particularly well-suited for companies looking to:
- Improve agent productivity and efficiency: Automate repetitive tasks and equip agents with AI-powered tools for faster issue resolution.
- Deliver exceptional customer experiences: Provide omnichannel support, personalize interactions, and gain a unified view of the customer journey.
- Gain valuable insights: Leverage built-in analytics to understand customer behavior and improve service effectiveness.
Dynamics 365 Customer Service offers several advantages over other CRM solutions:
- Deep integration with Microsoft 365: Streamline workflows and leverage familiar tools for a seamless user experience.
- AI-powered insights: Get real-time recommendations and improve decision-making across your service operation.
- Scalability and customization: The platform adapts to your specific business needs and grows with your company. Learn more here.
AlphaBOLD is a certified Microsoft Dynamics 365 partner with extensive experience in implementing customer service solutions. We offer a comprehensive range of services, including:
- Needs assessment and solution design: We work closely with you to understand your unique challenges and tailor a solution that meets your specific goals.
- Implementation and configuration: Our team of experts will seamlessly implement Dynamics 365 Customer Service and configure it to optimize your workflows.
- Training and ongoing support: We provide comprehensive training for your agents and ongoing support to ensure you get the most out of your investment.
