Microsoft Dynamics CRM brings together all CRM capabilities on a single platform to help you build customer relationships that matter. By unifying Customer Service, Sales, Marketing, Field Service and Project Service Automation, it allows you to create and maintain a comprehensive view of all your customers. Microsoft Dynamics CRM drives efficiency in your organization by simplifying business processes and by consolidating the entire customer journey onto a single platform.

Your Dynamics 365 Customer Engagement Consultants

Being Dynamics CRM consultants, we leverage technology solutions to support your business vision and improve your business processes. We offer a complete Suite of Dynamics CRM services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business.

Dynamics 365 Customer Engagement

You can either choose individual Dynamics 365 applications or you can bundle them together in a comprehensive Dynamics CRM solution.

customer service

Microsoft Dynamics 365 for Customer Service

Deliver an outstanding customer experience and empower your teams to create lasting relationships with Dynamics CRM for Customer Service capabilities. The built-in intelligence helps you minimize customer effort, address problems proactively and deliver a customer-centric service. By engaging self-service and automation tools, your team can deliver a fast, personalized service and support.

marketing trend

Use built-in intelligence to identify trends, anticipate customer needs and gain insights into customer behavior

marketing data analysis

Empower agents with data to deliver fast and efficient customer service even from their mobile devices

customer information in dynamics 365

Empower CS teams with a single, unified source of all customer information

customer journey in dynamics 365

Get a 360-degree view of each customer’s journey

Microsoft Dynamics 365 for Sales

Microsoft Dynamics CRM for Sales equips your sales team with the information and tools they need to engage more customers, generate more leads and streamline your sales cycle. Use business intelligence to better understand your customers, get meaningful insights and make actionable plans.

dynamics 365 for sales
dynamics 365 dashboard

Get interactive insights and user-friendly dashboards

boost productivity

Automate your sales processes to boost productivity and close more deals

cutomer data for sales

Equip your sales team with real-time trends and customer data

sales opportunities

Handle multiple opportunities against the same customer, vendor or retailer

sales integration

Allow easy integrations with Microsoft and third-party applications

dynamics 365 for marketing

Microsoft Dynamics 365 for Marketing

Microsoft Dynamics CRM for Marketing aligns your marketing activities with your sales goals. It allows you to prioritize leads with lead scoring models, gain insights to execute targeted marketing and generate multi-channel marketing campaigns.

dynamics 365 marketing results

Drive results by automating your marketing plan across all digital channels including email and LinkedIn

d365 marketing campaigns

Personalize the buyer experience by gaining insights on user engagement

marketing interation

Measure expenditures across every marketing investment to track ROI

marketing ROI

Integrate with your existing apps or use ClickDimensions, Adobe Campaign and Microsoft Dynamics 365 Marketing App

Microsoft Dynamics 365 for Field Service

Schedule service calls on time, collect onsite data and deliver an end-to-end field service experience with Microsoft Dynamics CRM for Field Service. The built-in intelligence features allow you to resolve issues beforehand hence streamlining operational processes, reducing costs and delivering a positive field experience.

dynamics 365 for field services
dynamics field service

Appoint technicians with the right skill set at the best location to enhance productivity

d365 field operations

Assign tasks, schedule maintenance and track inventory with real-time visibility into field operations  

AI IoT power

Harness the power of AI and IoT to detect problems before they even occur

3rd party integration

Integrate your Dynamics 365 for Field Service with third party applications for better engagement experience

Dynamics 365 PSA

Microsoft Dynamics 365 for Project Service Automation

Enhance collaboration between field and office teams by leveraging intelligent and intuitive process tracking tools. Dynamics CRM for PSA frees up resources, eliminates reliance on manual data and empowers employees to develop more insightful reporting throughout the organization. Increase productivity and improve project management through dynamics CRM for PSA.

PSA insights

Get 360-degree executive level insights on all projects

PSA project information

Easily access all project information, drill into what's going on, where, and what demands whose attention

PSA central database

Foster collaboration across teams with centralized information.

PSA dashboard

Use real-time interactive dashboards coupled with Power BI to track inventory and resource updates

The Dynamics CE Advantage

Dynamics 365 CE Integration

Easy Integration

Keep track of all your customer interactions through a single platform. Integrate with native applications like Office 365 or your existing apps and services.

Dynamics 365 Customer Experience

Customer Experience

Microsoft Dynamics CRM provides your teams the tools and information they need to deliver outstanding customer experience.

digital transformation

Scalable and Adaptable

Grow, evolve and transform with a modern and extensible platform. Start with what you need for the company and expand it alongside the organization.

Don't Just Take Our Word For It

AlphaBOLD partner for Dynamics 365

Jeff Smith, IT Director, JWC Environmental

“We needed a partner to help us implement and configure our Dynamics CRM system. We chose AlphaBOLD based on their expertise within the Microsoft technology stack, as well as their thorough understanding of our industry, business model, and unique challenges. I would highly recommend the AlphaBOLD CRM team.”

Microsoft Dynamics 365 Partners

James O'Leonard, CEO PEAK 15 Systems

“AlphaBOLD did a tremendous job of helping us with our Dynamics 365 Customer Engagement project. It’s obvious that they know what they’re doing and I was impressed by their ability to meet and exceed our agreed upon deadlines and milestones.”

LET'S Talk Ideas

Are you ready to make the switch to Dynamics CRM? We would love to show you what our Dynamics CRM Consultants can do for your business.


Dynamics 365 Licensing Guide

Dynamics 365 offering is more of an application suite with bundled or individual application licenses. Here is a dynamics 365 licensing guide for your organization.

Project Service Automation with Dynamics 365

If you are considering using Dynamics CRM for managing your projects then you must be familiar with Project Service Automation with Dynamics 365.


As it is perceived that PowerApps will take over the Microsoft ecosystem, here are the reasons why PowerApps are considered the future of dynamics 365 development.