Microsoft Dynamics CRM brings together all CRM capabilities on a single platform to help you build customer relationships that matter. By unifying Customer Service, Sales, Marketing, Field Service and Project Service Automation, it allows you to create and maintain a comprehensive view of all your customers. Microsoft Dynamics CRM drives efficiency in your organization by simplifying business processes and by consolidating the entire customer journey onto a single platform.
Your Dynamics 365 Customer Engagement Consultants
Being Dynamics CRM consultants, we leverage technology solutions to support your business vision and improve your business processes. We offer a complete Suite of Dynamics CRM services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business.
You can either choose individual Dynamics 365 applications or you can bundle them together in a comprehensive Dynamics CRM solution.
Microsoft Dynamics 365 for Customer Service
Deliver an outstanding customer experience and empower your teams to create lasting relationships with Dynamics CRM for Customer Service capabilities. The built-in intelligence helps you minimize customer effort, address problems proactively and deliver a customer-centric service. By engaging self-service and automation tools, your team can deliver a fast, personalized service and support.
Use built-in intelligence to identify trends, anticipate customer needs and gain insights into customer behavior
Empower agents with data to deliver fast and efficient customer service even from their mobile devices
Empower CS teams with a single, unified source of all customer information
Get a 360-degree view of each customer’s journey
Microsoft Dynamics 365 for Sales
Microsoft Dynamics CRM for Sales equips your sales team with the information and tools they need to engage more customers, generate more leads and streamline your sales cycle. Use business intelligence to better understand your customers, get meaningful insights and make actionable plans.
Get interactive insights and user-friendly dashboards
Automate your sales processes to boost productivity and close more deals
Equip your sales team with real-time trends and customer data
Handle multiple opportunities against the same customer, vendor or retailer
Allow easy integrations with Microsoft and third-party applications
Microsoft Dynamics 365 for Marketing
Microsoft Dynamics CRM for Marketing aligns your marketing activities with your sales goals. It allows you to prioritize leads with lead scoring models, gain insights to execute targeted marketing and generate multi-channel marketing campaigns.
Drive results by automating your marketing plan across all digital channels including email and LinkedIn
Personalize the buyer experience by gaining insights on user engagement
Measure expenditures across every marketing investment to track ROI
Integrate with your existing apps or use ClickDimensions, Adobe Campaign and Microsoft Dynamics 365 Marketing App
Microsoft Dynamics 365 for Field Service
Schedule service calls on time, collect onsite data and deliver an end-to-end field service experience with Microsoft Dynamics CRM for Field Service. The built-in intelligence features allow you to resolve issues beforehand hence streamlining operational processes, reducing costs and delivering a positive field experience.
Appoint technicians with the right skill set at the best location to enhance productivity
Assign tasks, schedule maintenance and track inventory with real-time visibility into field operations
Harness the power of AI and IoT to detect problems before they even occur
Integrate your Dynamics 365 for Field Service with third party applications for better engagement experience
Microsoft Dynamics 365 for Project Service Automation
Enhance collaboration between field and office teams by leveraging intelligent and intuitive process tracking tools. Dynamics CRM for PSA frees up resources, eliminates reliance on manual data and empowers employees to develop more insightful reporting throughout the organization. Increase productivity and improve project management through dynamics CRM for PSA.
Get 360-degree executive level insights on all projects
Easily access all project information, drill into what's going on, where, and what demands whose attention
Foster collaboration across teams with centralized information.
Use real-time interactive dashboards coupled with Power BI to track inventory and resource updates
The Dynamics CE Advantage
Keep track of all your customer interactions through a single platform. Integrate with native applications like Office 365 or your existing apps and services.
Microsoft Dynamics CRM provides your teams the tools and information they need to deliver outstanding customer experience.
Scalable and Adaptable
Grow, evolve and transform with a modern and extensible platform. Start with what you need for the company and expand it alongside the organization.
Don't Just Take Our Word For It
Jeff Smith, IT Director, JWC Environmental
“We needed a partner to help us implement and configure our Dynamics CRM system. We chose AlphaBOLD based on their expertise within the Microsoft technology stack, as well as their thorough understanding of our industry, business model, and unique challenges. I would highly recommend the AlphaBOLD CRM team.”
James O'Leonard, CEO PEAK 15 Systems
“AlphaBOLD did a tremendous job of helping us with our Dynamics 365 Customer Engagement project. It’s obvious that they know what they’re doing and I was impressed by their ability to meet and exceed our agreed upon deadlines and milestones.”
LET'S Talk Ideas
Are you ready to make the switch to Dynamics CRM? We would love to show you what our Dynamics CRM Consultants can do for your business.
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