Dynamics 365 Customer Insights Consulting Services to drive marketing Success
Dynamics 365 Customer Insights for Unified Customer Experiences
From creating targeted multi-channel campaigns to aligning your sales and marketing efforts, our Dynamics 365 Customer Insights consulting services allows you to nurture leads, drive customer engagement, and expand your customer base. As an award-winning Dynamics 365 partner, AlphaBOLD provides expert implementation and consulting services, guiding you every step of the way to optimize your customer data, improve segmentation, and achieve measurable marketing success.
From creating targeted multi-channel campaigns to aligning your sales and marketing efforts, our Dynamics 365 Customer Insights consulting services allows you to nurture leads, drive customer engagement, and expand your customer base. As an award-winning Dynamics 365 partner, AlphaBOLD provides expert implementation and consulting services, guiding you every step of the way to optimize your customer data, improve segmentation, and achieve measurable marketing success.
The Impact of Microsoft Dynamics 365 Customer Insights on Marketing
Numbers Speak Louder than Words
324%
ROI over three years
75%
Time Savings on customer journey development
<6
Months to payback
15%
Improvement in conversion rate per customer journey
Breakdown of Dynamics 365 Customer Insights Features
- Gain a 360-degree Data View: Combine transactional, demographic, and behavioral data from various sources to create a complete, unified view of each customer.
- Use Intelligent Insights & Intent: Obtain a comprehensive view of interactions, preferences, and behaviors with diverse data sources and AI-driven workflows.
- Build Dynamic, Real-Time Segments: Leverage AI to create customer segments with real-time updates, ensuring relevance and accuracy in targeting.
- Maintain Compliance and Privacy: Automatically refresh data to stay compliant with data privacy and consent policies.
- Create Real-Time Customer Journeys: Build responsive customer journeys across channels that adapt in real-time. Use A/B testing and automated workflows to optimize for higher engagement.
- Enhance Engagement with AI: Combine AI-based insights with campaign automation to personalize experiences by selecting the best channel and timing.
- Nurture & Share Leads Efficiently: Automatically pass scored and qualified leads to the sales team, using workflow-based tracking to monitor pipeline performance.
- Engage Customers on Preferred Channels: Reach customers on their chosen platforms, including built-in channels like text, email, and push notifications.
- Gain Better and Faster Customer Insights: Utilize Microsoft Copilot to reveal insights and explore customer attributes through concise, easy-to-understand profile summaries.
- Define and Refine Audiences: Describe your ideal customer segments to Copilot, then swiftly create, refine, and adjust audience groups easily.
- Produce Content with AI: Use Copilot’s AI capabilities to create customized content, including headlines, branded emails, and visuals, for your audience segment.
Copilot in Dynamics 365 Customer Insights & Journeys
Plan, Prioritize, and Personalize Customer Journeys with AI-Powered Tools
Welcome to a new era in marketing, where Copilot in Dynamics 365 Customer Insights transforms the way businesses engage with their audience. Powered by the Azure OpenAI Service, Copilot empowers marketers with cutting-edge tools to create personalized, data-driven campaigns faster than ever before.
Get Customer Insights Instantly
No more complex data queries. With Copilot, just ask in plain language, and you'll get quick answers to help you understand your customers better.
Effortless Audience Targeting
With Query Assist, describe your ideal audience, and Copilot will build the customer segment for you—saving time and effort.
Create Engaging Content Fast
Generate high-quality email content in seconds with Content Ideas. Focus on your strategy while Copilot handles the copywriting, letting you edit and personalize with ease.
Let Copilot in Dynamics 365 do the heavy lifting, so you can deliver the personalized experiences your customers expect—quickly and efficiently. Our Dynamics 365 Customer Insights consulting services can help you reap the full potential of AI-driven insights to enhance engagement and drive business growth.
Dynamics 365 Customer Insights Consulting Services
Data Assessment
We analyze your existing customer data to identify gaps and opportunities for improvement, ensuring that Dynamics 365 Customer Insights enhances data accuracy, usability, and overall value.
Deployment Plans
Our team develops tailored deployment strategies for your specific marketing needs, optimizing Customer Insights to drive better engagement and results.
Comprehensive Training
AlphaBOLD offers hands-on training for your team, equipping them with the skills to effectively use Dynamics 365 Customer Insights to analyze customer behavior, create segments, and improve interactions.
Platform Configuration & Customization
We customize Dynamics 365 Customer Insights to align with your workflows, user roles, and system settings, ensuring a seamless fit with your business processes.
Seamless Integration
Our experts integrate Customer Insights with your existing CRM, ERP, and marketing tools, creating a unified customer view across all platforms for better decision-making.
Support Services and Plans
From planning to post-go-live, we offer a range of support services to help you maximize the value of this powerful tool.
Enhance your marketing with data-driven insights
Why Choose AlphaBOLD as your Dynamics 365 Customer Insights Partner?
End-to-End Dynamics 365 Customer Insights implementation
From initial assessment to full implementation and ongoing support, AlphaBOLD provides comprehensive services to ensure you get the most out of Dynamics 365 Customer Insights. Whether it’s optimizing customer segmentation or creating seamless integrations, we’re your trusted partner throughout the process.
Experienced Marketing Consultants
Our team of experts specializes in Dynamics 365 Customer Insights with years of experience in helping businesses like yours harness the platform’s potential. Our marketing knowledge will provide you with guidance on everything from improving customer engagement strategies to maximizing data analytics and reporting capabilities.
Local Support You Can Count On
With offices in San Diego and Carlsbad, AlphaBOLD offers local, in-person, and remote support you can rely on. We are more than just consultants; we are part of your business community, ready to collaborate with you whenever needed.
Beyond Marketing: A Holistic Approach
While we excel at marketing solutions, our expertise extends to CRM solutions, SharePoint, Business Intelligence, IT Services, and custom development. We offer a holistic approach to business transformation, helping you achieve more across all aspects of your operations.
FAQ’s
Dynamics 365 Customer Insights licensing and costs depend on user needs and selected features. Here’s a quick overview:
- Licensing Options: Microsoft offers standard and advanced licenses. Basic licenses cover core functions like customer segmentation, while advanced features, such as AI insights, may require add-ons.
- Subscription Costs: Pricing is subscription-based, with monthly or annual options. Larger teams may benefit from volume discounts.
- Setup & Customization: Beyond licensing, AlphaBOLD offers setup and customization services, tailored to your needs, with potential additional costs for advanced integrations.
How AlphaBOLD Can Help: Contact us for a consultation to find the most cost-effective Dynamics 365 Customer Insights license for your business.
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