Sales in manufacturing involves the management of distributors, vendors, retailers, contractors, installers and subcontractors. In a traditional CRM system, multiple opportunities are managed in a way that focuses the implementation of one opportunity against one customer. In other words, if you are selling a product to the end customer or if a retailer or a distributor is selling your product to the same customer, the CRM system will not classify it as a single opportunity. Instead, it will result in won or lost opportunities based on the incorrect number of opportunities being formed.
AlphaBOLD’s Dynamics 365 solution on the other hand, is a scalable software that predicts the correct forecasting of opportunities by tracking all these classified scenarios accurately. It also facilitates accurate reporting for sales forecasting based upon end customer pipeline enabling our solution to create multiple quotations that can address different customers for the same sales.
Features of the AlphaBOLD solution for sales
Manages customers of different classifications and keeps track of their orders
Offers quote management, order management and invoicing
Provides built-in templates for sales forecasting and reporting
Gives you the ability to manage and access information on mobile devices
Sends late order notifications, calculates freight amounts and tracks shipment details
Customer Service in manufacturing has a huge component of aftermarket service programs. AlphaBOLD has developed programs that when combined with unified service desk, provides customer service with a one window information tracking solution to be more efficient, effective and address queries faster. Effective aftermarket programs require integration with ERP systems, which is another domain in which BOLDEnthusiasts specialize. We have implemented RMA process that instantiates from the CRM and then goes across to the ERP system which makes the customer service better and faster than ever.
Features of the AlphaBOLD solution for customer service
Efficiently tracks customer requests from all incoming channels
Offers improvement in first call resolution and reduced call time
Uses TAPI integration to streamline information access from one interface
Helps customer service reps to find information faster on the call
Searches for previous cases to speed up resolution for recurring incidents
Harnessing product data to provide analytics and demand forecast is a key to successful implementation in the manufacturing industry. AlphaBOLD has specifically designed a BI solution for your Manufacturing business to sort, filter and shape up your raw data to provide a bird’s eye view of all the key domains of your business. Apart from assisting in all key analytics across the board, it provides optimal insights for demand forecasting, Sales reporting, Order - Inventory management and Profit maximization. The solution is designed to leverage predictive models to analyze historical data across the business silos to evaluate the business from all fronts.
Features of the AlphaBOLD solution for business intelligence
Performs key financial analysis across multiple business units
Profit maximization by optimizing operational efficiency
Monitors inventory usage, costs and reports for inventory allocation
Tracks production-delivery time & on-time performances and product demands insights
Helps measure interactions and analyzes customer service effectiveness
Talking devices is our IoT and AI initiative to automate manufacturing business processes in a proactive manner rather than being reactive about it. By bringing in databases, computers, and systems with sensor data, we make operational processes more efficient and manageable. We develop specialized sensors (accelerometers) which help in the retrieval of information such as the current, the temperature and the vibration frequency in a noninvasive manner. Using our tools, manufacturers can schedule maintenance in a timely manner.
Features of the AlphaBOLD solution for IoT and AI
Helps companies save on expensive maintenance costs using predictive maintenance
Makes it easier for engineers to monitor and plan maintenance
Schedules field agent for motor maintenance automatically
Determines total production capacity, order fulfillment and maintenance costs
Implements a system to suggest corrective measures based upon the data trends
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