Director Customer Engagement

AlphaBOLD is building BOLDCommunity and Raving Fans. At AlphaBOLD customers are not just mere clients but they are rather strategic allies who come together with our consulting team to create customer-centric solutions. Our clients are as much part of BOLDCommunity as our consultants. We strive to connect members of our community so they could learn from each other’s experience. We are building this culture of trust that embodies our core values and we are looking to add a few more BOLDEnthusiasts to this amazing BOLDCommunity. If you are passionate about customer service, creating joy by building amazing solutions and impacting lives by making things easier then please apply. We would love to consider you for this position. If you happen to know BOLDEnthusiast please ask them to make an introduction as 90% of our hires are through referrals.

Please learn more about us and our culture to see if you are a good fit. Learn Who We Are

Job Description:

As a Director Customer Engagement you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment, training and support of application developed for our clients.

Job Responsibilities:

  • Define the customer engagement strategy, processes, methodologies, and best practices for our fast-growing business based on a deep understanding of the strategic roadmap for our technology, products, and solutions
  • Lead consulting engagements from post sales stage to successful delivery of the program in terms of scope, deliverables, budget, risk register, client delight, and over-achievement of required business outcomes
  • Deliver and manager multi-stream technical engagements with partners and customers complete with executive-level reporting on program progress and financials
  • Directs and mobilizes the consulting team, guiding and developing individual team members while leading the day to day execution of client programs in an autonomous manner with little direction
  • Direct the delivery and implementation of professional services and packaged solutions implementation
  • Contribute to the analysis, design, and implementation of business performance approaches, developing tailor-made solutions and working with clients to ensure positive impact and sustainable results
  • Ensure successful client programs and team performance with superior analytical, quantitative and conceptual thinking skills combined with strong interpersonal and communication skills

Required Qualifications:

  • Candidate must have a bachelors degree in computer science or related field
  • Masters degree in computer science or related field is a plus
  • Masters in Business Administration (MBA) is a plus
  • Experience with Dynamics CRM is a must and experience with other CRM systems like SalesForce is a huge plus
  • Experience managing offshore team is a plus
  • 10+ years of experience in implementation of Microsoft Professional Services
  • 5+ years of customer engagement experience in a technology consulting environment
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal and verbal, written and presentation communication skills
  • Excellent interpersonal, team building, organizational and motivational skills
  • Self-motivating, adaptable, able to prioritize and to inspire and motivate others
  • Ability to work with remote team
  • This is on-site role so successful candidate needs to relocate to Carlsbad, CA

What We Offer:

  • Market Competitive Salary Package
  • Medical Insurance
  • Individual Performance Incentive Plan
  • Company Performance Incentive Plan
  • PTO
  • Gym

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