Customer Success Representative

  • Anywhere
  • This position has been filled

AlphaBOLD is building BOLDCommunity and Raving Fans. At AlphaBOLD customers are not just mere clients but they are rather strategic allies who come together with our consulting team to create customer-centric solutions. Our clients are as much part of BOLDCommunity as our consultants. We strive to connect members of our community so they could learn from each other’s experience. We are building this culture of trust that embodies our core values and we are looking to add a few more BOLDEnthusiasts to this amazing BOLDCommunity. If you are passionate about customer service, creating joy by building amazing solutions and impacting lives by making things easier then please apply. We would love to consider you for this position. If you happen to know BOLDEnthusiast please ask them to make an introduction as 90% of our hires are through referrals.

Please learn more about us and our culture to see if you are a good fit. Learn Who We Are

Job Description:

AlphaBOLD is looking for a customer success representative who can efficiently communicate with clients and fulfills their needs to ensure customer satisfaction. You will be responsible for articulating the value of services and acting as an advocate to build long-term relationships with the customers. 

  • Night Shift

Job Responsibilities:

  • Respond to inbound customer inquiries via telephone, web and email
  • Act as a bridge between customers and IT Support Engineers 
  • Provide help and answers to the customers’ technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Ensure a high level of professionalism during all interactions with customers
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure that customer expectations are met
  • Develop a satisfactory level of knowledge of company services over time
  • Collaborate with cross-functional teams to drive a superior customer experience  
  • Maintain the issue tracking and ticketing systems to ensure all customer queries are captured in a timely manner 
  • Act as a representative of the company with a sound knowledge of policy and processes 

Required Skills & Experience:

  • Minimum Qualification: Bachelors’ Degree
  • Graduation in Computer Science or Information Technology is a plus
  • 23 years of help desk experience in an IT consulting company is a must
  • Ability to collaborate with cross-cultural versatility and a Team Player
  • Excellent problem solving and analytical skills is a must
  • Excellent verbal and written communication skills are a must
  • Excellent team building, organizational and motivational skills
  • Must be extremely detail oriented with respect to documentation and communication
  • Ability to take ownership and work efficiently to resolve customer concerns

What We Offer:

  • Market Competitive Salary Package
  • Medical Insurance
  • Individual Performance Incentive Plan
  • Company Performance Incentive Plan
  • PTO
  • Gym