Dynamics 365 licensing guide

I have wasted so much time figuring out dynamics 365 licensing model so hopefully this will help someone out there. Idea is to make this blog an all-inclusive dynamics 365 licensing guide including storage because that seems to be missing from other blogs or sites.



It is the platform offering by MSFT that spans across CRM to integrate with ERP system to enable process automation across all business units. Dynamics 365 offering is more of an application suite with bundled or individual application licenses. Each application ideally has two versions, one for Enterprise and one for Business (SMB). Here are all the standalone applications and bundles.


dynamics 365 licensing guideSales

Dynamics 365 sales help manage sales operations across business. Build your business processes to automate sales operations and track sales activities using D365 Sales.


dynamics 365 licensing guideProject Services Automation

Dynamics 365 PSA application enables organization to manage project delivery. Setup project teams, time cards, expenses, invoicing and resource scheduling using PSA.


dynamics 365 licensing guideCustomer Service

Enables CSRs to provide omni-channel support to customers. Support application provides a unified view to customer information through integration between different channels.


dynamics 365 licensing guideField Service

Field Services application enables customers to manage field agents and work orders. Agent scheduling, resource and equipment tracking and routing can be managed using FS application.


dynamics 365 licensing guideOperations

ERP application for managing business operations like manufacturing, supply chain, financials and accounting.



As mentioned, Dynamics 365 offers enterprise and business licenses for these applications. Please refer to this link for the pricing

Dynamics 365 pricing - Enterprise and Business: https://www.microsoft.com/en-us/dynamics365/pricing

Business version of Sales, Field Service, Customer Service and PSA is not available. MSFT has offered Dynamics 365 Sales for Enterprise as Business version for customers with less than 25 seats. It is being offered at the price of $40/user/month with a 3 year contract.


Tiered Pricing


Dynamics 365 Enterprise P1 is available in following pricing tiers:


dynamics 365 pricing

Storage space

Dynamics 365 comes with 10GB of free storage. Every 20 users add additional 5GB storage. Additional storage can be purchased for $5/GB/month. This used to be $9.99 but it has been changed with Dynamics 365.


If you would like to add something in the dynamics 365 licensing and pricing guide above, please let me know.



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