Recently, Microsoft published AlphaBOLD’s success story on their customer portal featuring JWC Environmental, a world leader in solids reduction, removal systems and product destruction for municipal and industrial applications. The comprehensive case study discusses how AlphaBOLD helped JWC Environmental effectively revamp their contact center solution with Unified Service Desk (USD) and Dynamics 365 Customer Engagement (CE).
Microsoft features AlphaBOLD as a successful solution provider that utilizes Microsoft services to address critical roadblocks such as outdated customer service, disconnected and delayed processes, and a reliance on manual case management.
AlphaBOLD’s experts not only addressed these problems but also helped JWC Environmental leverage customer information and effectively respond to issues and inquiries, vastly improving the productivity of its call center operations.
Earlier this year, Microsoft had published its first customer success story for AlphaBOLD regarding its success with TaylorMade. AlphaBOLD had also won the MSUS Partner Award for Customer Service this year. Being recognized once again as a trusted Microsoft Partner is the perfect way for AlphaBOLD to end the year 2021. AlphaBOLD continues to take forward its legacy of identifying the cadence of digital transformation with seamless CRM integrations that help companies like JWC Environmental achieve an integrated, efficient flow that makes more innovation possible.
AlphaBOLD’s vision to provide companies in the manufacturing space with unparalleled support and innovative features like tracking, visibility, reporting, etc., through Dynamics 365 has been in full effect throughout 2021. We aim to continuously build on our BOLDCommunity and deliver solutions that can help companies improve productivity and profitability together!
AlphaBOLD’s team has helped us revamp our entire contact center solution and assisted us in creating a process flow that aligns with our primary goals. By implementing Unified Service Desk for us, AlphaBOLD has helped us significantly reduce costs and time wastage while improving resource utilization. We believe AlphaBOLD to be a trusted advisor and solution provider!
Greg Queen: President
JWC Environmental
