AlphaBOLD Powers Up Savings: 80% Cut in Communication Costs for Energy Provider
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Summary
A leading private investment company, specializing in acquiring, operating, and developing onshore oil and gas properties, found its growth trajectory halted due to its legacy internal communication system. With field offices spread across the region, the company struggled to keep up with the demands of its growing business which required seamless collaboration between different offices and teams. Its outdated 8×8 telephony system was creating communication silos, blocking the integration of modern tools, and keeping the workforce tied up in time-consuming manual proces Its outdated 8×8 telephony system was creating communication silos, blocking the integration of modern tools.
To stay competitive, the company overhauled its system and migrated to Microsoft Teams—a platform that seamlessly combines voice, video, messaging, group chat, and team channels to empower a digitized workforce. For this critical transformation, they trusted Microsoft Partner, AlphaBOLD due to its extensive portfolio in the energy sector. From strategic planning to migration, deployment, and user adoption, AlphaBOLD delivered a hassle-free transition for the compnay that enabled its team to collaborate efficiently across all channels.
Barriers to Efficient, Cost-Effective Organizational Collaboration
As the energy company expanded, its existing telephony system couldn’t keep up with the demands of a dynamic and growing workforce. The lack of integration with modern communication tools and high operational costs led to mounting frustration and hindered collaboration. To move forward, the company had to address some key obstacles:
- Disconnected communication channels: The company’s previous telephony system lacked integration capabilities, creating isolated communication channels that disrupted workflows and led to slowed response times.
- Operational fragmentation: With a dispersed workforce relying on multiple platforms, managing communication became cumbersome, leading to inefficiencies and delays in collaboration.
- Escalating costs: The legacy 8×8 telephony model was costly, so the company sought a more flexible, pay-as-you-go solution to better align expenses with usage and reduce operational overhead.
- Employee Frustration: The delays and lags from the outdated 8×8 system reduced productivity, as employees had to rely on manual work arounds— such as using external messaging apps—to complete even simple collaboration tasks.
AlphaBOLD's Solution: A Tailored Migration Plan to Microsoft Teams
- Migration of 384 phone numbers to Microsoft Teams: AlphaBOLD transferred 384 phone numbers from 20 carriers into Microsoft Teams’ PSTN system. This created a unified platform that seamlessly supported voice, video, and messaging, simplifying communication. PSTN (Public Switched Telephone Network) refers to the traditional, circuit-switched telephone network to handle voice calls.
Why it’s important: Teams’ PSTN system allows for traditional phone capabilities like calling landlines or mobile numbers from within the Teams app, connecting standard phone services with digital communication channels.
- Flexible, pay-as-you-go calling plans: Teams’ flexible calling plans gave the company a cost-efficient model for domestic and international calls, aligning costs precisely with usage and providing real-time control over expenses.
- Advanced Azure integration for cost control: AlphaBOLD connected the company’s telephony system with Microsoft Azure’s advanced billing features to better control costs. This billing model provided the company with a transparent, itemized breakdown of costs based on actual usage, enabling informed budgeting and cost-control decisions.
- Enhanced call routing and support features: AlphaBOLD implemented advanced call queues and auto-attendant features, streamlining customer support and improving response times, ensuring clients received faster, more efficient service.
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Request a ConsultationImpact: Transforming Communication into a Strategic Asset
The Microsoft Teams telephony migration brought immediate and long-term benefits to the client, demonstrating the value of AlphaBOLD’s strategic planning and execution:
- Enhanced response times: Call queue optimization and advanced call routing led to a 20% improvement in response times for customer inquiries.
- Significant cost savings: The transition reduced telephony expenses of $5000-$6000 by up to 80%, due to the flexibility of the PAYGO model and the elimination of redundant features in the previous system. Additionally, SIP compatibility with current Polyphone devices further reduced hardware expenses by eliminating the need for new phones. The organization now averages only $40 monthly for outbound call usage.
- High user adoption and satisfaction: Over 95% of employees adopted the new Microsoft Teams system within the first month, aided by AlphaBOLD’s comprehensive training and support sessions that eased the transition and ensured all employees could fully utilize the platform.
- Vigorous security and compliance measures: AlphaBOLD implemented Microsoft’s built-in encryption, multi-factor authentication, and compliance with SOC 2 and NIST standards. Integration with Microsoft Defender also provided proactive threat detection, securing the company’s sensitive communication channels.
A Well-Defined Roadmap to Ensure Smooth Transition
- Assessment & planning (4 Weeks):
AlphaBOLD conducted a detailed audit of the client’s infrastructure and crafted a clear migration plan, laying the groundwork for an efficient, low-risk transition. - Carrier coordination and number porting (8 Weeks):
Collaborating with 20 carriers, AlphaBOLD successfully ported all numbers, preserving communication continuity throughout the process. - Teams configuration & feature integration (2 Weeks):
Provisioned Teams calling plans and integrated features such as auto attendants and call queues, creating a comprehensive communication solution aligned with the client’s needs. - Testing and go-live (2 Weeks):
Final testing and a seamless go-live brought the system fully online with minimal disruption, completing the project two weeks ahead of schedule
Scalable, Future-Ready Workspace
The Teams migration provides long-term benefits, supporting growth and adaptability:
- Effortless scalability: As clients grow, they can easily add users or numbers without extra hardware or configuration with this cloud-based system.
- Data-Driven Strategy: Azure’s PAYGO integration offers detailed telephony reports, supporting data-backed resource allocation and communication decisions.
- Sustainable Infrastructure: With reduced reliance on physical hardware, Teams supports sustainable growth by lowering equipment and maintenance costs.
Conclusion: Modernizing Workplace Collaboration for Greater Simplicity and Ease
This migration showcases AlphaBOLD’s ability to deliver customized solutions that drive future growth. AlphaBOLD’s security-first approach addressed immediate challenges and provided a scalable, cost-effective, resilient communication solution.
With Microsoft Teams in place, the client has established a solid foundation for unified, secure communication across its workforce, setting a new standard for connectivity and collaboration.
Collaboration Simplified with AlphaBOLD
Every project is different, and so is our approach. If you want to enhance your team's connectivity and cut costs, request a consultation to see how AlphaBOLD can tailor a Microsoft Teams solution for your organization.
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